Personal Information Protection and Privacy Policies
The ownership and management right of “Haier Wash” and its service belong to Beijing Mr. Hi Network Technology Co., Ltd. (hereinafter referred to as “the Company”). Moreover, the Company has reserved the right of interpretation of business rules and activities.
“Haier Wash” is an integrated laundry service platform on which an experience-oriented self-service laundry store has been established based on Haier’s commercial self-service washing equipment and its online platform to provide the services of online inquiry of equipment, equipment distance matching, online booking, online payment, completion reminder, malefaction reminder, etc. for service demanders.
We are committed to protecting the privacy of visitors and users. The following privacy policies introduce how we process information and use information to better serve users of our mobile applications (“Applications”) and our services (“Services”).
If you object to these policies, you are entitled to refuse or cancel the services provided by us. But once you use our services (including but not limited to your downloading, installation, use, browsing, account acquisition and login of our service contents, software and clients), you are deemed to have understood and totally agreed with all contents in this statement, including any modification of this statement made at any time.
1.Personal information involved in the privacy policies mainly includes the following aspects:
The definition and the scope of the personal information in the privacy policies are given, including login name, mobile phone number, user password, real-time address localization, mobile phone number and email bound to the third-party payment platform.
2. Why do we collect and process your personal information?
2.1 Registration service
When you register as a user, your phone number, login name and password will then be collected by us. After that, we will send an SMS verification code to your mobile phone. If you log in using the verification code received by this mobile phone, we will confirm that this phone number is your phone number for login and bind this mobile number to your login name. Meanwhile, your login password will be collected by us so that you can verify when you log in. After the successful registration, all your actions in this application will be stored under this login name and phone number. We may disable your account only if we suspect that you use our application to engage in fraudulent or illegal activities, or violate our Terms of Use.
When you are using the application, we will send laundry coupons to your mobile phone based on certain circumstances so that you can obtain our service through using our laundry coupons.
2.2 Enabling the functions of application and enhancing user experience
2.2.1 Location information
When you use the application through your mobile device, your location information will be used by us to match the washing equipment. We use this information to allow you to check the laundry equipment closest to you in your area. We locate the distance between your location and the laundry equipment so that you can search the laundry equipment more conveniently to obtain services. We can also use this real-time location information to resolve technical or business problems that you may encounter while using the application.
2.2.2 Calls to the third-party payment platform
After you confirm the service order in this application, we will transfer to the payment channel interface such as a third-party payment platform or bank card platform, and then you can pay through these channels. But we need you to provide the relevant mobile phone number and email that are bound to the payment platform, UnionPay, etc., so that you manage to make payment through invoking the payment or bank card platform.
2.2.3 Calls to mobile phone privileges
When you use some services in this application (such as dialing the customer service number, scan code), some privileges in your mobile phone will be invoked accordingly. If you want to continue using the related services, you must give your permission; if you do not, you can directly refuse, but your rejection may lead to your failure in using the related services.
2.2.4 “Push Notification” of SMS and information
For convenience and to make you timely know about service process and new messages of the application, the system will send you SMS and program information through enabling the “push notification” function according to the service process or released new message. If you do not hope to receive relevant messages, you can set “closing the push notification” on your personal information page. If you fail to close the push notification service, you are deemed to have understood and agreed to push notification.
3. Our disclosure of your information
Our operators may be able to check your mobile phone number when verifying your accounting data, but you can rest assured that the phone number provided by us is a phone number with some numbers hidden. In addition, we prohibit operators from using such personal information for other purposes. However, we do not guarantee that operators can fully comply with the relevant agreements or legal regulations.
4. Your rights
As a user, you will be able to obtain your personal account information, including personal information you provide for us and records of your using Haier Wash. Also, you can view the relevant records within a certain period of time in our application. If you need to know more records in this period, please contact our customer service.
5. Preservation
Unless stated in the privacy and Cookie policies, we will retain your information until you cancel your account. You can also contact our customer service to express your desire to cancel your account without using our application. We will retain the relevant order data on the premise that your personal information is eliminated or replaced in some secret way.
6. Security measures
We have taken appropriate technical and security measures to prevent your personal information from being lost or illegally dealt with. For this purpose, your personal information is safely stored in our database. Our professional team takes standard, industry-wide, commercially reasonable security measures for maintenance and management. However, there is no security system that cannot be cracked. We cannot guarantee that our database will not be attacked or that the information you provide will not be intercepted when it is transmitted on the Internet. You need to take risks of your personal information transmission by yourself.
7. Policy updating
We will update our privacy policies to reflect our information operation after the change. So please be sure to view this page regularly to learn about our latest practice for privacy protection.